1. Parties and appointment
This agreement is between XORH VENTURES FZE LLC, trading as StackHouse (the Provider), and the customer identified above (the Customer). The signatory confirms they are authorised to bind the Customer. The agreement takes effect on acceptance.
2. Scope of services
The Provider will deliver the Care Plan as a required managed service: (a) managed infrastructure — hosting, uptime monitoring, daily backups, security patches and platform updates for the Customer's website, CRM and client portal; (b) continuous support — same-day responses, urgent production fixes, and small copy, layout and workflow changes, for as long as the Care Plan is active. There is no hourly allowance. New modules, major redesigns and migrations are quoted separately. A new website or CRM build is not included.
3. Fees and payment schedule
The monthly fee shown above is payable for the Care Plan. There is no build included in that fee. Invoices are payable within 14 days of issue unless a different payment term is agreed in writing. The first monthly invoice date will be confirmed with the Customer; subsequent invoices fall on the same day each month, or the last day of a shorter month. Monthly fees recur until the service ends under clause 10. Currency and agreed fees are those shown in this agreement; later published prices do not change this agreement without written agreement. VAT is 5% for UAE customers and 0% for customers outside the UAE. Third-party subscriptions, domain charges and payment-provider fees are paid separately by the Customer.
4. Kickoff and delivery
This agreement must be signed before the first Care Plan invoice is issued. Support begins on the agreed service start date after the first invoice has been paid and required access is available.
5. Customer responsibilities and approval
The Customer will provide accurate content, lawful rights to supplied materials, appropriate account access and timely decisions. Both parties will confirm delivery and any in-scope corrections in writing. New requests are not defects and are subject to written scope and price approval. No increase in scope or fees is effective without that approval.
6. Managed access and intellectual property
The software, source code, architecture, templates, automations and configuration remain the exclusive property of the Provider at all times. The Customer receives a non-exclusive right to use the managed system while the service is active and fees are paid. Neither setup fees, build fees nor monthly payments transfer ownership, source code or resale rights. The Customer owns their business data, customer records, content, trademarks and domain names.
7. Confidentiality and data
Each party will keep the other's non-public business information confidential and use it only to provide or receive the services, except where disclosure is required by law. The Provider will process Customer data for delivery of the service in accordance with the Privacy Policy at https://stackhouse.ae/privacy. The Customer is responsible for lawful collection of their customer data, permissions and user access. On service termination, the Provider will provide a complete export of the Customer's business data in an available standard format; this does not include the Provider's source code or proprietary system.
8. Third-party services and support
The system may depend on hosting, messaging, payment and other third-party providers. Their own terms, charges and availability apply. The Provider will use reasonable care in service delivery but does not guarantee uninterrupted third-party availability, lead volumes, revenue or particular commercial outcomes. Support beyond the agreed plan is quoted separately.
9. Liability
To the extent permitted by applicable law, the Provider's total liability for claims relating to the services is limited to the amount paid for the work in question. Neither party is liable for indirect or consequential losses, including loss of profit. Nothing in this agreement excludes liability that cannot lawfully be excluded.
10. Term, suspension and termination
The Care Plan runs month to month and either party may end it with 30 days' written notice. On cancellation the Provider will deliver a complete export of the Customer's business data before the managed system is taken offline. If an invoice is overdue, the Provider may suspend the affected managed services after written notice and an opportunity to resolve the overdue payment. Either party may terminate for a material breach that remains unresolved after written notice and a reasonable opportunity to remedy it. Fees already due remain payable. Access to the Provider's system ends when the service terminates; the Customer's data-export right remains as set out above.
11. Governing terms and acceptance
This agreement is governed by the laws of the United Arab Emirates. The parties will first try to resolve disputes directly through hello@stackhouse.ae. The Terms of Service at https://stackhouse.ae/terms apply; where they conflict with this signed agreement, this agreement prevails. Changes must be agreed in writing. Electronic acceptance and signature record the Customer's agreement to these terms.